Introduction
33bmm ("we", "our", or "platform") is committed to providing a reliable and safe environment for online gaming users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information.
By using the 33bmm website or services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our services and contact us for assistance.
Information We Collect
When you register, log in, or use services on the 33bmm platform, we may collect the following categories of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and mobile number
- bKash, Nagad, Rocket, or Upay account details (for payment processing only)
- Bank account details (where applicable)
- Identity document details (for required identity verification)
- Your chosen username and password
2.2 Automatically Collected Information
- IP address and device type
- Browser information and operating system
- Browsing activity on the site and game play history
- Login time and session duration
- Transaction history and amounts
- Information collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For fraud prevention, identity verification, and regulatory compliance, we may occasionally collect or verify information from trusted third-party sources. This process is carried out entirely in the interest of your security.
Purpose of Information Use
33bmm uses your personal information for the following legitimate purposes:
- Account Management: Creating, maintaining, and keeping your account secure.
- Service Delivery: Running games, determining bonus eligibility, and providing a personalised experience.
- Financial Transactions: Processing deposits and withdrawals and maintaining a record of account transactions.
- Age Verification: Ensuring that only users aged 21 or above are able to use the platform.
- Fraud Prevention: Detecting suspicious activity and reducing security risks.
- Customer Support: Resolving your enquiries and complaints quickly and effectively.
- Communications: Sending important updates, security notices, and account-related information.
- Service Improvement: Further improving platform performance and user experience.
- Legal Compliance: Adhering to applicable laws and regulations.
Information Sharing and Disclosure
33bmm is firmly committed to protecting your personal privacy. We do not share your information with any third party except in the following limited circumstances:
4.1 Service Providers
We may share a limited amount of information with trusted service providers who perform specific functions on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay), technical support, and security verification. These providers are bound by strict confidentiality agreements.
4.2 Game Software Providers
Only the minimum information necessary for game operation may be shared with game developers such as Pragmatic Play, Spribe, JILI, and PG Soft. These providers follow their own privacy standards.
4.3 Legal Requirements
We may be required to disclose information to relevant authorities under a court order, a lawful investigation, or applicable law. In such cases, we will always follow due legal process and make every effort to protect your interests as far as possible.
4.4 Platform Restructuring
In the event of a business restructuring, merger, or acquisition, user information may be transferred to another entity. In such cases, we will provide you with advance notice and inform you of the new policy.
Cookies and Tracking Technologies
33bmm uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help our services operate effectively.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They keep your login session active, store security tokens, and remember your basic preferences. Disabling these cookies may prevent the platform from working properly.
5.2 Functional Cookies
These cookies remember your preferences such as language selection and display settings. They make your user experience more convenient.
5.3 Analytical Cookies
We use analytical cookies to analyse platform usage and improve service quality. This information is always processed in aggregated and anonymous form.
Information Security Measures
33bmm has put in place industry-standard technical and organisational measures to protect your personal information:
- SSL Encryption: All data transmission on our website is protected by 256-bit SSL encryption, which guards your information against unauthorised access during transmission.
- Data Encryption: Stored sensitive information such as passwords and financial details is protected with strong encryption algorithms.
- Access Controls: Only authorised staff can access your personal information, and they can only access the data required for their work.
- Security Monitoring: Our systems are monitored 24/7 to detect potential security threats.
- Regular Audits: Our security measures are regularly reviewed and tested.
- Staff Training: All our staff are trained on best practices for data protection.
While we follow the highest industry security standards, no digital system is completely free of risk. If you suspect a security breach, contact our support team immediately.
Data Retention Period
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The retention period depends on the following factors:
- Active Account Information: Retained for as long as the account remains active.
- Transaction Records: Financial records are generally kept for the period required under applicable law.
- Closed Account Information: Some information may be retained for a limited period after account closure for fraud prevention and legal compliance purposes.
- Marketing Information: Until you withdraw your consent or until the maximum applicable period, whichever comes first.
At the end of the specified period, we securely delete or anonymise your information.
Your Rights
You have the following rights regarding your personal information:
8.1 Right of Access
You may request at any time to know what information we hold about you. We will provide this information within a reasonable time of receiving your request.
8.2 Right to Rectification
If any of your information is incorrect or incomplete, you can contact us to request a correction. We will make the necessary corrections promptly.
8.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations or legitimate business reasons.
8.4 Right to Object to Processing
You may object at any time to marketing communications. We will action your request promptly upon receipt.
8.5 Right to Data Portability
You may request your information in a structured and commonly usable format, which you can transfer to another service.
Protection of Minors
33bmm is for users aged 21 and above only. We do not knowingly collect or process the personal information of any minor. We verify age at the time of registration, and if any user is found to be under 21, their account will be closed immediately and all associated information will be deleted.
If you believe that a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services
Our platform incorporates third-party game software and payment processing services. These services have their own privacy policies and we are not responsible for their data collection or processing. We recommend that you review the privacy policies of these services.
33bmm payment partners such as bKash, Nagad, Rocket, Upay, and bank transfer services follow their own security and privacy standards. During financial transactions, your information may go directly to these services, in which case their policies will apply.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time due to business changes, legal requirements, or service improvements. For any significant changes, we will:
- Update the date on this page.
- Send a notification to your registered email.
- Display a clear notice on the platform.
Continued use of the platform after any changes will be taken as your agreement to the updated policy. We therefore recommend that you review this page regularly.
Contact Us
For any questions, concerns, or information requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 support in Bengali via the website
- Support Hours: 7 days a week, 24 hours a day (BST, UTC+6)
We will try to respond to your request within business days. More complex matters may take a little longer, but we are always committed to assisting you as quickly as possible.